Frequently Asked Questions

  1. What is my username and password?
  2. I didn't renew my membership last year - How do I become a member again?
  3. What is the difference between the types of membership available?
  4. I'm not a CANSI member - how do I become a member?
  5. I'm not a CANSI member - how do I register for a course?
  6. What happens if a course that I have registered for is cancelled by CANSI?
  7. What happens if I am unable to attend a course that I have registered for?
  8. I'm a ski instructor, but not a CANSI member can I register for a higer level course?
  9. I'm a member in another ski instructor organization - can I get an equivalent CANSI certification?

  1. What is my username and password?

    Your CANSI username is your identification as a CANSI member - this essentially replaces the membership number which was assigned to you.

    CANSI usernames are being mailed out with every renewal email and postal mail based on the contact information available in the National office database from last year. If you have not received any email or postal letter by November 1, please contact the National Office

    To determine what your password is, simply select the "Forgot your password?" link on the Login page, enter your username, and then press the "Send Email" button. You should receive an email to the address on record. If you have not received any email within few hours, again please contact the National Office to ensure your email is recorded correctly in the membership database.

  2. I didn't renew my membership last year - How do I become a member again?

    We'd like to have you back as a member - All you have to do is renew and your membership will be reinstated. If you are overdue for a refresher, you will be a member in the Associate category.

  3. What is the difference between the types of membership available?

    The short answer is that Professional members are certified by CANSI to teach a CANSI lesson without supervision. See Membership Types for more detail.

  4. I'm not a CANSI member - how do I become a member?

    You become a CANSI member when you take a Level I course or you can join as an affiliate member by contacting the National Office

  5. I'm not a CANSI member - how do I register for a course?

    Find the course that you want to enroll in, and click on Register

    To register for a course without being a CANSI member, you must create an account - you can do this from the Login screen which is presented after you click Register.

    You will be asked to create a Username which will be your identification as a CANSI member.

  6. What happens if a course that I have registered for is cancelled by CANSI?

    If a course is cancelled by CANSI, you will receive a full refund of the registration fees.

    The refund will be processed at the end of the season, but will be issued no later than April.

  7. What happens if I am unable to attend a course that I have registered for?

    The cancellation policy is set by the region where the course is scheduled.

    In Pacific Region

    Refunds for course fees are refundable only in the case of the candidate being medically unable to attend the course or in the event the course is cancelled by CANSI. A Doctor's note must be submitted to the National Office to prove the candidate is medically unable. There are no exceptions to this policy.

    In Ontario Region

    • To request a cancellation of your registration, you need to send an email to course-cancellation@ontario.cansi.ca and include your registration information along with the reasons for your request.
    • Refunds will be given less a handling fee (around 15% of the course cost) only if cancellation requests are received at least 7 days before the course starts.
    • No refunds will be given if cancellations are received less than 7 days before start of the course.
    • If a course has to be cancelled by CANSI Ontario (such as due to insufficient number of registrants or due to poor snow conditions) every effort will be made to move the course and its registrants to another date during the same winter. If that is not possible, full refund will be given to each registered course participant.
    • All refunds will be given only at the end of the season (but no later than April) and generally using the same payment method as the one you used to register for the course.

  8. I'm a ski instructor, but not a CANSI member can I register for a higer level course?

    COURSE CHALLENGE POLICY

    A skier not meeting the prerequisites for a course may apply to CANSI to be granted equivalency for the prerequisites based on their background. The application must be made to the course examiner in writing or email at least 4 weeks prior to the close of registration for the course, and must include an on-snow session or video review by a CANSI course conductor at the appropriate level.

    Equivalency can be granted for at most one certification level. The candidate must meet all the criteria of the certification level, including an understanding and practice of all CANSI policy/procedure and teaching practices/pedagogy. Exceptional cases will be considered with additional advance notice.

    If the course examiner is satisfied that the candidate’s background is equivalent to the course prerequisites, the application and the course examiner’s recommendation are to be forwarded for approval by the applicable technical committee: Regional for XC Level II and Telemark Level II, National for XC Levels III,IV and Telemark Level III. The decision on the application must be made at least 2 weeks prior to the close of registration for the course.

    On approval, the candidate will be allowed to register for, and attend the course. All other regular course policies will apply.

  9. I'm a member in another ski instructor organization - can I get an equivalent CANSI certification?

    The short answer is no. At this time, CANSI does not have equivalency agreements with other ski instructor organizations. Your experience may allow you to register for a higher level CANSI course - see the Course Challenge Policy